Please read these Terms and Conditions carefully before completing any booking with us as they set out your legal rights and obligations in relation to your booking. If you do not accept these Terms and Conditions, you must not book with us.
By making a Booking, you accept these Terms and any other terms and conditions provided to you during the booking process.
If any provision in these Terms is (or becomes) invalid or unenforceable, it will continue to apply to the fullest extent permitted by law and all other provisions of the Terms will continue to apply to you.
1. ABOUT MALDIVESTOP.UK
1.1. When you book a hotel or activity, MALDIVES TOP RESORTS LTD provides and is responsible for the Platform and not the Travel Services themselves.
1.2. We take reasonable precautions in providing our Platform, but we cannot guarantee that all information on it is accurate (we obtain information from Service Providers and/or the Hotel). To the extent permitted by law, we are not responsible for any errors or missing pieces of information.
Our Platform does not constitute a recommendation or endorsement of any Hotel.
1.3. To make a Booking, you will need to create an Account. Make sure all your information (including billing and contact details) is correct and up to date. You are responsible for everything that happens with your Account, so do not allow anyone else to use it and keep your username and password secret.
1.4. You must be at least 18 years of age to use the Platform.
1.5. At the time of the Booking, you agree to pay the cost of the Travel Services, including any fees and taxes that may apply.
1.6. A strikethrough price indicates the price of a “similar” Booking that has not been reduced in price (“similar booking” means a booking for the same dates, with the same policies, in the same category of the hotel).
1.7. All rates listed already include taxes and fees.
The platform publishes descriptions of equipment and facilities that are offered at the hotel for an additional fee.
2.1. Reservations can be paid by credit or debit card.
We accept all major credit and debit cards and charge you no fees.
If your vacation is more than 10 weeks away and you have not chosen a non-refundable room, then the booking is subject to a Deposit of £5 per traveller, including a child. In this case, full payment is due 21 days before arrival at the hotel (unless otherwise specified at the time of booking).
If we do not receive full payment in full and on time, we reserve the right to treat your booking as canceled by you, in which case the cancellation fees are payable and we retain the deDeposit paid.
2.2. In the event that you cancel your booking, any cancellation fee will be subject to the Provider’s and/or hotel’s cancellation policy. This information is always provided during the booking process. For more information on cancellation and rebooking terms, see section 3 of this agreement.
2.3. If you are aware of or suspect any fraudulent or unauthorized activity to your Payment Method, please contact your payment service provider.
2.4. If the currency selected on the Platform does not match the currency of your card issuer, your card issuer may charge you a transaction fee in a foreign currency.
2.5. We will save your Payment Method information for future transactions after we have obtained your consent.
3.1. By making a Booking, you accept the applicable policies displayed during the booking process.
You will find the cancellation policy of each Service Provider and/or Hotel and any other policy on our Platform or in the booking confirmation email.
3.2. In the event that you cancel your Booking or no-show, any cancellation/no-show fee and any refund will be subject to the Provider’s and/or the Hotel’s cancellation/no-show policies.
3.3. Some Bookings cannot be cancelled free of charge, while others can only be cancelled free of charge up to a certain time.
3.4. If you think you will not arrive on time, please contact your Booking Manager and let them know when you arrive so that they can notify the Service Provider and/or the Hotel of the change in time. If you are late, we are not responsible for the consequences (for example, the cancellation of your Booking or any fees that the Service Provider and/or the Hotel may charge).
3.5. If you change your booking
Once our confirmation invoice has been issued and you would like to change your booking, we will try to make those changes, but this may not always be possible. When you request a change, we will notify you of the applicable rates. Any change request must come from the person making the booking. Written email notifications from the person making the booking must be received by us as soon as possible.
If we agree and are able to make the requested change, you will be asked to pay an administration fee of £35 per person and any additional costs we incur in making the change.
3.6. You may transfer your booking to another person who satisfies all the conditions applicable to that booking by notifying us in writing at least 7 days prior to arrival at the hotel. Both you and the new traveller are responsible for all charges we incur in making the transfer, including an administration fee of GBP 35 per person.
3.7. Name change requests up to 48 hours prior to hotel check-in cannot be guaranteed. If you request a change to all names on a booking, this will be treated as a cancellation and the new booking and full cancellation fee will apply. You should be aware that any costs or fees for making changes may also increase as you approach your hotel check-in date.
3.8. We reserve the right to increase or change the above administration fees at any time.
3.9. You or any named member of your group may cancel your trip at any time prior to departure. Written email notifications from the person making the booking must be received by us as soon as possible. Because we incur the cost of cancelling your trips, you will be required to pay the applicable cancellation fees.
Please note that if the reason for your cancellation is covered by the terms of your insurance policy, you may be able to claim reimbursement of these costs from your insurance company. Your insurance premium is non-refundable by us.
Please note that no refund will be made if the booking is cancelled after receipt of documents for Travel Services.
Based on applicable cancellation fees, we will recalculate the cost of the booking for the remaining travellers. You may have to pay an extra charge for the room, such as a single occupancy supplement.
3.10. All cancellation fees occur immediately upon confirmation of the cancellation.
Please note that some arrangements cannot be cancelled once they have been confirmed and any cancellation may be subject to a special cancellation penalty of up to 100% of that part of the arrangement.
3.11. As the person making the Booking, you are responsible for the actions and conduct (in relation to Travel Services) of all members of your party. You are also responsible for obtaining consent from these individuals before providing us with their personal information.
3.12. If, after selecting and paying for a Hotel on our website, you book additional Travel Services for your trip, you will NOT use the rights applicable to packages under the UK Package Travel and Related Travel Services Regulations 2018. Therefore, we are not responsible for properly providing these travel services.
In case of problems, please contact the respective Service Provider and/or the Hotel.
3.13. You should be aware that some Hotels may charge your payment card at check-in for deposit as a security deposit for any incidental charges such as additional room service, phone calls or other hotel services, or damage or incidents that occur during your stay.
Hotels may require a cash deposit at check-in for customers who do not have a payment card. The amount charged can vary significantly depending on the Hotel. You are responsible for securing sufficient funds or credit to cover the amount required by the Hotel. We are not responsible for setting the amount of any deposit required and should you have any questions, please contact the Hotel prior to departure.
3.14. We are not responsible for services or facilities that are not part of our agreement. For example, any excursion you book during your trip or any service or facility that your hotel or supplier agrees to provide to you.
For any Local Event, your contract will be with the supplier of that Local Event and not with us. We are not responsible for the provision of a Local Event or for anything that occurs in the course of its provision by the supplier.
3.15. Resort credits provided or offered by hotels are not part of your booking. We are not responsible for any items or impressions including excursions, activities or activities booked using resort credits.
3.16. If you would like to make a special request, you must do it at the time of booking. We will pass on any reasonable requests to the relevant Service Provider and/or Hotel, but we cannot guarantee that requests will be honoured. The fact that a special request has been noted on your confirmation invoice or any other documentation, or that it has been communicated to the Service Provider and/or the Hotel, does not constitute a confirmation that the request will be fulfilled. Failure to comply with any specific request will not be a breach of contract on our part unless the request has been confirmed.
3.17. We will be happy to advise and help you in choosing the right holiday. As some of the accommodations shown may lack even the most basic of amenities such as wheelchair ramps, lifts, etc., it is important that you advise us of any disabilities and special requirements when booking to ensure that your stay is accommodating your specific needs.
If you have any special dietary needs or severe allergies, please contact us to discuss your personal needs. If we reasonably feel unable to properly meet the specific needs of the person(s) concerned, we will not confirm the booking or, if complete information is not provided at the time of booking, we will cancel the booking when we become aware of those details.
For further assistance write to: [email protected].
4.1. Our Platform does not provide services for booking or purchasing air tickets. All Flights on our Platform are provided through a Third Party Aggregator that acts as an intermediary for airlines.
4.2. You make a Booking directly with a Third Party Aggregator. We are not a “contracting party” to your Booking. When booking, you enter into a Third Party Aggregator Contract (for the ticket) and an Airline Contract of Carriage (for the Tickets themselves).
4.3. If you book any additional services (extra baggage, insurance, etc.), you are entering into a direct contract with a Third Party Aggregator or another company. We will not participate in the conclusion of this agreement.
4.4. We operate solely as a Platform and Third Party Terms do not apply to us. We are not responsible for your ticket or any additional services you may purchase and (to the maximum extent permitted by law) we are not liable to you in relation to your Booking.
5. PASSPORTS, VISAS, MEDICAL REQUIREMENTS AND TRAVEL DOCUMENTS
5.1. It is your responsibility to ensure that you are in possession of all necessary travel and medical documents prior to departure and that you comply with all requirements for entry abroad. A valid passport is required for the destinations we represent (including children) and visas (transit, business, tourist or otherwise) may be required for some destinations, depending on your passport. Requirements may change and the time required to obtain the appropriate passports and visas may vary.
Most countries currently require your passport to be valid for at least 6 months after your return date.
For more information contact the Passport Office at 0300 222 0000 or visit https://www.gov.uk/browse/citizenship/passports.
5.2. You are responsible for checking and complying with the passport, visa, medical and immigration requirements applicable to your itinerary. We can only provide general information about this. You should check the requirements for your specific circumstances with the relevant embassies and/or consulates. Requirements change and you should check the current situation well before departure.
5.3. You should check with your doctor for current advice and information about vaccinations or immunizations before you travel to a destination you intend to visit or transit through. We accept no liability if you or any member of your party is denied entry to any country due to lack of a proper passport, visa and/or other travel documents required by any airline, authority or country that you are visiting or transiting through (whether or not you are required to leave the aircraft).
5.4. Traveling to certain destinations can be riskier than others. You are strongly advised to review any travel warnings, bans, announcements or advisories issued or updated by the Office of Foreign, Commonwealth and Development Travel Advice at www.gov.uk/travelaware prior to booking and regularly prior to departure.
5.5. We take no responsibility if you are unable to travel or incur any other loss due to your failure to complete any passport, visa, immigration or medical formalities. You agree to indemnify us for any fines or other losses we incur as a result of your failure to comply with any passport, visa, immigration or medical requirements.
5.6. Health requirements.
You should consult your doctor for current advice and information on vaccinations or immunizations before you travel to any destination you will visit or pass through during your trip. It is your responsibility to make sure you are prepared to travel and meet all medical requirements for entry, receive recommended vaccinations, take all recommended medications, and follow all medical advice prior to departure.
For medical advice on all destinations you intend to visit or pass through during your trip, you should check with your doctor in advance and visit the Department of Health website. We recommend that you bring proof of your latest vaccinations or vaccinations with you when travelling as this may be required to enter the country or destination. We are not responsible if you are denied entry to any country or destination because you cannot prove that you have received all necessary vaccinations or vaccinations, or because you do not meet the health requirements of any destination.
5.7. Covid-19: Disclaimer
Both you and we acknowledge the ongoing global COVID-19 crisis and are committed to complying with any official guidance from governments or local authorities, both in the UK and while travelling.
You acknowledge that the Service Providers and/or the Hotel of your trip, including but not limited to airlines and tour agencies, will be required to comply with national and/or local regulations and requirements regarding Covid-19 and take certain measures as a result. This is likely to include specific requirements for personal protective equipment, including but not limited to the wearing of masks by guests and employees, social distancing, maximum number limits on the use of certain facilities, designated alternative entry and exit routes, mandatory hand sanitising, limited opportunities for entertainment and limited availability of food and drink. These measures will not materially affect your enjoyment of your holiday and all measures will be taken to ensure your safety and the safety of others.
5.7.1. Please note that we are not responsible for reimbursement, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment) in the following circumstances:
If you or anyone in your booking team has tested positive for Covid-19 and must be quarantined for a period of time, or if you suspect you have, come into close contact with someone who tests positive test for Covid-19 (or if they otherwise suspect they may have Covid-19) and must self-isolate for a set period of time.
If this event occurs within 14 days prior to your date of arrival at the Hotel, you must contact us as soon as possible to discuss your options as you may not be able to travel as planned.
5.7.2. If you test positive for COVID-19 while on vacation, you must notify us immediately and we will provide reasonable assistance to the extent possible under the circumstances. However, we are not responsible for any costs associated with shortening your vacation, missing transport, additional accommodation required, or other related costs incurred by you. You must ensure that you have adequate travel insurance that covers these costs for you.
6.1. It is a condition of your booking with us that you and all other members of your party, including all infants and children, are properly insured for the duration of your holiday. It is your responsibility to ensure that the insurance policy you purchase fits your needs and suits your specific travel needs and circumstances.
6.2. Please note that if you reschedule your holiday, you cannot transfer your holiday insurance. The new traveller must ensure that they have their own insurance in accordance with these booking conditions.
6.3. We strongly recommend that you take out an insurance policy that will cover you and your group’s expenses in the following cases:
cancelling your booking;
assistance in case of accident or illness (including repatriation);
loss of luggage and money.
7. OUR RESPONSIBILITIES TO YOU
7.1. You must notify us without delay of any non-performance or improper performance of the travel services included in this booking. If any Travel Services included in your booking are not performed as contracted or are not performed properly by us or the Service Providers and/or the Hotel and this affects your enjoyment of your travel arrangements, you may be entitled to appropriate compensation: price reduction or compensation, or both.
In addition, we will be liable for what our employees, agents and Service Providers and/or Hotels do or fail to do if they were acting in their official capacity at the time or doing work we asked them to do.
7.2. We promise to exercise reasonable skill and care in the performance of our contractual obligations under these Booking Conditions. Our contractual obligations are to use our reasonable skill and care when booking and to use our reasonable skill and care when selecting our Service Providers and/or Hotels.
7.3. We are not responsible if the failure to provide or improper provision of travel services is due to your fault or another member of your group or the fault of a third party not related to the provision of travel services in the booking or unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
7.4. We limit the maximum amount we can pay you for any claim you can make against us is £35 per person affected.
7.5. Our liability will also be limited in accordance with the terms of the contracts of the Travel Services companies included in your booking.
7.6. Each occurrence of unavoidable or extraordinary circumstances will result in the suspension of obligations in these Booking Conditions and we shall not be liable as a result of our failure to comply with such obligations in any event.
8. PROTECTION OF PERSONAL DATA AND CONFIDENTIALITY
Registered in England: company number 14425630.
Legal address: 3rd Floor, 120 Baker Street, London, England, W1U 6TU